Legal
Refund policy
We inspect every sealed product before dispatch. If something is wrong when it arrives, contact us and we will work to make it right.
Damaged on arrival
If your order arrives damaged, email support@vaultedallocation.com within 48 hours of delivery. Include your order number and clear photos of the damage. After review, we may offer a replacement or a full refund depending on stock availability and the circumstances.
Wrong item received
If we sent the wrong product, contact us within 48 hours of delivery. We will arrange the correction at no additional cost to you.
Opened or used sealed products
We cannot accept returns of sealed trading-card products once they have been opened. After a booster bundle, Elite Trainer Box, display, or similar sealed product is opened, its original condition can no longer be verified.
Sealed, unopened items
If you change your mind, contact us within 7 days of delivery. The item must be returned unopened and in its original condition. Unless the return is caused by our error or an eligible defect, return shipping is the buyer's responsibility. Any approved refund is issued after the returned item is received and inspected.
Lost packages
Orders are shipped with tracking and insurance. If tracking shows no movement for 10 consecutive business days, contact support@vaultedallocation.com so we can investigate and open a carrier or insurance claim when appropriate.
Refund timing
Approved refunds are returned through the original payment method. Processing time after approval can vary by payment provider or financial institution.